Refund policy

Return and Refund Policy

ECUOEM sells used automotive parts and electronic modules. Please compare the full part number before ordering. If you would like help checking a part, contact info@ecuoem.com.

1. Changed your mind or ordered the wrong part

You may request a voluntary return by contacting us within 14 calendar days after delivery.

The item must remain in the same condition as received. After delivery, it must not have been installed, subjected to attempted installation, programmed, opened at the module housing, modified or damaged. Identification markings and security labels must remain intact. Return every supplied component and accessory, using protective packaging and the original packaging where available.

You may open the shipping packaging to inspect the item and compare its markings.

2. How to return an item

Email info@ecuoem.com with your order number. You may explain the reason if you wish. We will provide return instructions and confirm the return address.

Send the item back within 14 calendar days after notifying us of your return. This is a dispatch deadline, not a requirement for the parcel to arrive within that period. Use tracked shipping and keep proof of dispatch.

3. Faulty, damaged, incorrect or misdescribed items

Contact us promptly if the item arrives damaged, we supplied the wrong item, or you believe it has an undisclosed fault or differs from its description. Photos of the item, labels and packaging, together with diagnostic information if available, will help us assess the issue.

These claims are assessed separately from voluntary returns. Installation does not automatically exclude a claim about a fault that existed when the item was supplied. Damage caused after delivery by incorrect installation, misuse or alteration is assessed separately.

We will provide instructions and an appropriate remedy in accordance with applicable law and any seller warranty stated for the item.

4. Shipping costs

For a voluntary return, the buyer pays return shipping. Original delivery charges are not refunded unless applicable law requires otherwise.

If the return is due to our incorrect supply, transit damage, a confirmed original fault or a confirmed mismatch with the description, ECUOEM covers the reasonable necessary return shipping cost. Contact us before booking the return so we can confirm the method and cost coverage. We refund original delivery charges where the return results from our mistake or applicable law requires it.

5. Inspection and refunds

We inspect the return and, if eligible, submit the refund to the original payment method within five business days after receiving the item. Your bank or payment provider may take additional time to show the credit.

Applicable legal refund deadlines take priority, including where proof of return requires an earlier refund.

6. Your rights and item-specific warranties

This voluntary returns policy does not replace or limit mandatory consumer rights. Any specific seller warranty shown on the product page remains as stated. Requirements for coding, programming or adaptation should be checked against the product description; they do not change your applicable statutory rights.